A sale is made on every call you make. Either you sell the client some stocks or he sells you a reason he can’t. Either way a sale is made, the only questions is who is gonna close. – Jim Young (Ben Affleck)
Products and services are not bought, they are sold. The proven sales methods found in this course will boost your confidence and productivity.
Lessons
NPSST1
NPSST2
“Success means we go to sleep at night knowing that our talents and abilities were used in a way that served others.” — Marianne Williamson
NPSST3
“A good character carries with it the highest power of causing a thing to be believed.” – Aristotle
NPSST4
“Make a customer, not a sale.” – Katherine Barchetti
NPSST5
“There is place in the world for any business that takes care of its customers – after the sale.” – Harvey MacKay
NPSST6
“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz
NPSST7
“One customer well taken care of could be more valuable than $10,000 worth of advertising.”– Jim Rohn
NPSST8
“After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.” – Kōnosuke Matsushita
NPSST9
“Civility costs nothing and buys everything.” — Mary Wortley Montagu
NPSST10
“The ability to get along with people is as purchasable a commodity as sugar and coffee. I pay more for that ability than any under the sun.” — John D. Rockefeller
NPSST11
“There can be no defense like elaborate courtesy.” — E.V. Lucas
NPSST12
“We don’t want to push our ideas on to customers, we simply want to make what they want.” Laura Ashley
NPSST13
“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos
NPSST14
“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.” – Jay Danzie
NPSST15
“Customer service shouldn’t just be a department, it should be the entire company.” Tony Hsieh
NPSST16
“Instead of focusing on the competition, focus on the customer.” – Scott Cook
NPSST17
Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz
NPSST18
To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. – Don Alden Adams
NPSST19
Seek first to understand. Then to be understood. – Stephen Covey
NPSST20
The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb