A sale is made on every call you make. Either you sell the client some stocks or he sells you a reason he can’t. Either way a sale is made, the only questions is who is gonna close. – Jim Young (Ben Affleck)

“Success means we go to sleep at night knowing that our talents and abilities were used in a way that served others.” — Marianne Williamson

“A good character carries with it the highest power of causing a thing to be believed.” – Aristotle

“Make a customer, not a sale.” – Katherine Barchetti

“There is place in the world for any business that takes care of its customers – after the sale.” – Harvey MacKay

“You’ll never have a product or price advantage again. They can be too easily duplicated. But a strong customer service culture cannot be copied.” – Jerry Fritz

“One customer well taken care of could be more valuable than $10,000 worth of advertising.”– Jim Rohn

“After-sales service is more important than assistance before sales. It is through such service that one gets permanent customers.” – Kōnosuke Matsushita

“Civility costs nothing and buys everything.” — Mary Wortley Montagu

“The ability to get along with people is as purchasable a commodity as sugar and coffee. I pay more for that ability than any under the sun.” — John D. Rockefeller

“There can be no defense like elaborate courtesy.” — E.V. Lucas

“We don’t want to push our ideas on to customers, we simply want to make what they want.” Laura Ashley

“A brand for a company is like a reputation for a person. You earn reputation by trying to do hard things well.” – Jeff Bezos

“Your smile is your logo, your personality is your business card, how you leave others feeling after an experience with you becomes your trademark.” – Jay Danzie

“Customer service shouldn’t just be a department, it should be the entire company.” Tony Hsieh

“Instead of focusing on the competition, focus on the customer.” – Scott Cook

Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them. – Kevin Stirtz

To give real service you must add something which cannot be bought or measured with money, and that is sincerity and integrity. – Don Alden Adams

Seek first to understand. Then to be understood. – Stephen Covey

The reputation of a thousand years may be undermined by the conduct of one hour. – Japanese Proverb